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Client Portfolio Manager
3 weeks ago
This is a dynamic and fast-paced role where you will be responsible for managing a portfolio of clients. You will work closely with internal and external stakeholders to ensure smooth daily operations and identify any potential issues early on.
The position involves handling customer enquiries, liaising with stakeholders, building strong client relationships, investigating complaints, and maintaining accurate records. Your strong communication skills and proficiency in Microsoft Office will enable you to succeed in this role.
This opportunity allows for growth and training within a collaborative team environment. As a Customer Service Representative, you will be part of an employee-first culture that invests in the development and well-being of its people.
To excel in this position, you will require strong customer service or account management experience, as well as excellent communication and relationship-building skills. Proficiency in Microsoft Office and Outlook is also essential. A degree qualification is preferred but not necessary.
We are looking for a proactive and organised individual who can manage competing priorities and maintain accurate records. If you have retail or hospitality experience and good tenure, your application will be highly valued.
- Manage customer enquiries across phone, email, and system channels
- Liaise with stakeholders to resolve issues and provide updates
- Build strong relationships with clients, acting as their primary contact
- Investigate and resolve complaints, escalating when necessary
- Maintain accurate records and reporting for clients
