Senior Administrator: Student Services
2 days ago
A key requirement for this role is a university degree, preferably at master's level or equivalent, along with extensive relevant experience. Alternatively, you may have extensive management expertise and proven operational expertise in student administration services, or an equivalent combination of relevant experience and/or education/training.
We are seeking a leader who can effectively manage resources and people, build high-performance teams, and foster a positive team dynamic and customer service-focused culture.
The ideal candidate will have demonstrated experience in developing and reviewing operational plans, policies, and procedures, particularly in the student business services and/or customer service industry.
They must also be able to manage competing priorities across a large organisation, including leading a team, and possess high-level written and oral communication skills to build effective networking relationships.
In addition, they should be proficient in enterprise student management systems, such as technology-enabled solutions, customer relationship management (CRM) systems, and have in-depth experience with timetabling/scheduling software systems, such as digital scheduling tools.
The successful candidate will also have experience with course structures, study plans, processes, and procedures related to academic award progression.
Finally, they must be able to analyse complex problems and develop effective solutions that provide practical, economical, strategic, and long-term operational benefits.
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