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Post-Separation Support Services Manager
2 weeks ago
Lead Post-Separation Support Services in North Queensland
">- Earn a competitive salary of circa $119,089.36 - 124,065.76 and enjoy above-award pay from day one.
- You will receive a sign-on bonus of $200 to support your transition into the role.
- A relocation assistance package up to $4,500 is available to help you settle comfortably in Townsville QLD.
- As a senior leader, you will be eligible for generous salary packaging benefits, including up to $15,900 tax-free plus $2,650 in meal and entertainment allowances.
- Access to the Centacare fleet vehicles is available for all approved regional travel, making it easier to get around North Queensland.
- Enjoy a comprehensive benefits package, including 5 weeks of annual leave, a paid Christmas shutdown period, and extra loyalty leave after 5 and 6 years of service.
- Ongoing professional development and training are provided, including leadership training for managers.
About You
- To be successful in this role, you will need an Accreditation as a Family Dispute Resolution Practitioner (FDRP), along with a degree in Psychology, Social Work, Law, or Family Dispute Resolution.
- You must also have significant experience leading services within family law, social services, or dispute resolution, as well as strong understanding of the Family Law Act and sector funding/reporting obligations.
- A collaborative, strengths-based leadership style that blends empathy with clear direction and empowers your team is essential.
- You must hold or be eligible to obtain a current open driver's licence, a Working with Children Blue Card, and Disability Services Clearance.
About the Opportunity
- This is a unique opportunity to lead post-separation support services across North Queensland, shaping the future of family law programs and strengthening outcomes for families.
- You will oversee delivery of high-quality, trauma-informed services aligned with the Family Law Act, strengthen community partnerships, and ensure accountability through direct reporting to relevant authorities.
Requirements
- Oversee delivery of FRC, FDR, RFDR, and FLPN services across North Queensland.
- Provide leadership, supervision, and professional development for a multidisciplinary team.
- Deliver family dispute resolution services in line with your FDRP accreditation.
- Ensure full compliance with AG's Department reporting, quality, and risk standards.
- Manage waitlists, service performance, and strategic program improvement.
- Represent the organisation in collaborative networks and sector forums.
Key Responsibilities
- Develop and implement strategies to improve service delivery and outcomes for families.
- Build and maintain effective relationships with stakeholders, including community partners and government agencies.
- Monitor and report on service performance, identifying areas for improvement and implementing changes as needed.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements.
Benefits
- Earn a competitive salary of circa $119,089.36 - 124,065.76.
- Receive a sign-on bonus of $200.
- A relocation assistance package up to $4,500 is available.
- Eligible for generous salary packaging benefits.
- Access to the Centacare fleet vehicles for approved regional travel.
- Comprehensive benefits package, including annual leave, loyalty leave, and professional development opportunities.
