Contact Centre Supervisor Position
2 weeks ago
About Our Client
Our client, based in Parramatta, is seeking an experienced Contact Centre Supervisor to lead their team for a 2-3 month contract.
About the Job- Supervise and develop contact centre staff to achieve high performance standards.
- Monitor and review day-to-day operations, ensuring KPIs are met.
- Maintain accurate records and promote continuous improvement.
- Handle complex customer inquiries and maintain confidentiality.
- 5+ years of customer service leadership experience.
- Proven ability to supervise and develop teams.
- Experience with Workforce Management Systems and Rostering Tools.
- Experience working with Queue Management Solutions.
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