Contact Centre Supervisor Position

2 weeks ago


Newcastle, New South Wales, Australia Charterhouse Recruitment (Australia) Full time

About Our Client

Our client, based in Parramatta, is seeking an experienced Contact Centre Supervisor to lead their team for a 2-3 month contract.

About the Job
  • Supervise and develop contact centre staff to achieve high performance standards.
  • Monitor and review day-to-day operations, ensuring KPIs are met.
  • Maintain accurate records and promote continuous improvement.
  • Handle complex customer inquiries and maintain confidentiality.
Requirements
  • 5+ years of customer service leadership experience.
  • Proven ability to supervise and develop teams.
  • Experience with Workforce Management Systems and Rostering Tools.
  • Experience working with Queue Management Solutions.


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