Avaya Systems Integration Specialist

2 weeks ago


Melbourne, Victoria, Australia Granite Consulting Full time

About the Company

As a leading Australian-owned and operated telecommunication service provider, Granite Consulting strives to simplify the ICT process for businesses and their IT staff.

The Role Overview

We are seeking an experienced Avaya technician to join our team. The successful candidate will be responsible for installing, maintaining, and troubleshooting Avaya IP Office systems.

Main Responsibilities

  • System Installation and Configuration: Set up and configure Avaya Contact Center Select systems, including servers, software, and network components.
  • Maintenance and Troubleshooting: Provide ongoing maintenance and troubleshooting for Avaya Contact Center systems to ensure optimal performance.
  • User Support: Offer technical support to end-users, resolving issues related to system functionality and performance.
  • System Upgrades: Manage and implement system upgrades and patches to keep contact center systems up-to-date.

Requirements and Qualifications

  • Technical Expertise: Strong knowledge of Avaya Contact Center Select systems, including installation, configuration, and troubleshooting.
  • Networking Skills: Proficiency in networking concepts and protocols, particularly those related to VoIP and SIP.
  • Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
  • Communication: Strong verbal and written communication skills to effectively interact with users and team members.
  • Certifications: Relevant certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) are valuable.

Remuneration Package

We offer a competitive remuneration package, estimated to be around $120,000 - $150,000 per annum, depending on experience.



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