Customer Care Representative
3 weeks ago
Discover a new career path with nib, a leading health insurance provider dedicated to helping members make informed decisions about their health. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled professional to join our ranks.
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a generous bonus structure that rewards high performers. As a Customer Care Consultant, you'll have the opportunity to work from home 80% of the time, with in-office days for team connection and collaboration.
Our ideal candidate is a results-driven individual with excellent communication skills, a passion for sales and partnership development, and a commitment to delivering exceptional customer experiences. You'll be responsible for promoting and selling nib's Private Health Insurance products and services, partnering with members to understand their needs and provide suitable solutions.
In this role, you'll also ensure that nib members are fully informed about their product entitlements and provide accurate information about their coverage. We're looking for someone who is open to growth and learning, with a strong desire to develop their skills and knowledge in a dynamic and supportive environment.
Nib offers a comprehensive benefits package, including generous discounts on health and travel insurance products, paid leave for volunteering through our Foundation, and access to our employee share plans and short-term incentive program. We're committed to creating a flexible working environment where you can thrive and achieve your goals.
We believe in celebrating diversity and inclusion, with benefits such as 18 weeks' paid parental leave, 5 days' paid cultural leave for First Nations peoples, and 4 weeks' paid gender affirmation leave for trans, gender diverse, and intersex employees.
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