Business Services Liaison Specialist

2 weeks ago


Rockhampton, Queensland, Australia Aurizon Full time
Business Services Liaison Specialist

Are you looking for a role that combines administrative expertise with exceptional customer service skills? We are seeking a highly organized and detail-oriented individual to join our Business Services Team as a Liaison Specialist.

This is an exciting opportunity to work in a dynamic environment, supporting our customers and colleagues with a range of business functions. As a Liaison Specialist, you will be the first point of contact for visitors, customers, and employees, providing a warm welcome and ensuring a positive experience.

You will also be responsible for managing meeting room bookings, coordinating catering requests, and maintaining accurate records of consumables and mail processing. In addition, you will work closely with the Corporate Facilities & Workplace Supervisor to ensure tasks are completed in accordance with team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

We are seeking an autonomous self-starter with excellent communication and interpersonal skills. Previous experience in reception, call centre operations, or administrative support is preferred, but not necessary. Proficiency with Microsoft Office suite of programs is also desirable.

In return, we offer a competitive salary package, including access to mentoring and development programs, discounts on health insurance, travel, and retail brands, and a parental leave program. Our benefits package is designed to support your growth and well-being, both personally and professionally.

About Us:

Aurizon is Australia's largest rail freight operator, delivering more than 250 million tonnes of Australian commodities each year. We are committed to a diverse, collaborative, creative, and high-performance culture, where every employee is valued and supported.

Job Requirements:

  • Provide exceptional customer service and support to our customers, colleagues, and visitors
  • Manage meeting room bookings, coordinate catering requests, and maintain accurate records of consumables and mail processing
  • Work closely with the Corporate Facilities & Workplace Supervisor to ensure tasks are completed in accordance with team SLAs and KPIs
  • Develop and maintain strong relationships with internal stakeholders to achieve business objectives
  • Identify opportunities for process improvements and implement changes to enhance efficiency and productivity

Estimated Salary: $65,000 - $80,000 per annum, depending on location and experience



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