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Digital Content Strategist

2 weeks ago


Tamworth, New South Wales, Australia Northern Beaches Council Full time

As a Digital Content Strategist at Northern Beaches Council, you will play a key role in promoting sustainable growth and leading the community. We are committed to safeguarding children and young people.

About the Role

This permanent, full-time position involves creating, managing, and distributing content across multiple digital platforms and channels.

  • Develop and deliver engaging content for our online help portal, knowledge base, FAQs, and other digital platforms.
  • Manage team communications and updates to our after-hours service, ensuring seamless customer support.
  • Monitor customer feedback and behavior, identifying areas for improvement.
  • Create and manage detailed project plans to drive business results.

The successful candidate will have:

  • Relevant tertiary qualifications or demonstrated experience in digital content creation and management.
  • Demonstrated expertise in project management, with a proven track record of delivering results.
  • Excellent written and verbal communication skills, with the ability to adapt to diverse audiences.
  • A strong understanding of customer service principles and practices, with a focus on delivering exceptional experiences.
  • A proactive attitude with the ability to thrive in a fast-paced environment.
Working with Us

Northern Beaches Council offers a comprehensive range of benefits focused on employee lifestyle, health, and wellbeing, recognition, and career development.

In this role, you'll enjoy:

  • Genuine work-life balance and flexible working arrangements, allowing you to recharge and perform at your best.
  • An employee wellness program and a range of lifestyle benefits, supporting your physical and mental health.
  • A values-based culture and a teams-oriented working environment, fostering collaboration and innovation.
  • The chance to work on meaningful projects that benefit our community, making a lasting impact.