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Service Manager
2 months ago
Job Title: Service Manager - Brisbane Branch
Job Summary:
We are seeking an experienced Service Manager to join our team at All Lift Forklifts Pty in Brisbane. As a Service Manager, you will be responsible for providing exceptional customer service, ensuring fleet availability and optimization, and leading a team of technicians to deliver high-quality service.
Key Responsibilities:
- Provide first-class customer service and ensure fleet availability and optimization through effective management of the Service team.
- Lead a team of technicians to deliver high-quality service, including scheduling, servicing, and repair of equipment.
- Develop and implement service department processes and procedures to ensure efficient and profitable operations.
- Monitor and control service department KPIs, including time management and cost control.
- Build and maintain positive customer and employee relationships.
- Ensure all interactions are of the highest standard, both internally and externally.
Requirements:
- Proven leadership experience in a service environment.
- High-level knowledge of service department processes, industry experience, policies, and procedures.
- Excellent customer service and communication skills, both verbal and written.
- Experience in service department KPIs and time management.
- Current driver's license.
What We Offer:
- Excellent remuneration package based on experience and skills.
- A supportive and family-run business environment.
- Opportunities for professional development and growth.
