Hotel Services Coordinator

1 day ago

Sydney, New South Wales, Australia Work Mantra Pty Full time

We are seeking a highly motivated and organized Guest Room Attendant to join our housekeeping team at Work Mantra Pty. As a key member of our team, you will be responsible for maintaining the cleanliness and comfort of our guest rooms, ensuring exceptional guest experiences.

Key Responsibilities:

  1. Room Preparation: Prepare guest rooms for arrival by ensuring all amenities, linens, and supplies are stocked and in good condition.
  2. Cleaning and Sanitizing: Clean and sanitize guest rooms, bathrooms, and common areas thoroughly, paying attention to detail and adhering to hygiene protocols.
  3. Surface Care: Dust and polish furniture, fixtures, and surfaces to maintain a pristine appearance and minimize dust and allergens.
  4. Maintenance Reporting: Report any maintenance issues, damages, or missing items in guest rooms to the appropriate personnel promptly.
  5. Lost and Found Procedures: Follow established procedures for handling lost and found items, recording and storing items securely until claimed by guests or returned to the appropriate department.
  6. Guest Interaction: Interact with guests courteously and professionally, responding to inquiries and requests promptly and effectively.
  7. Team Collaboration: Collaborate with other housekeeping staff and departments to ensure efficient workflow and exceptional service delivery.
  8. Adherence to Standards: Follow all hotel policies, procedures, and safety guidelines to maintain high standards of cleanliness, sanitation, and guest satisfaction.

Requirements:

  1. Prior experience as a guest room attendant or in a similar role is preferred but not required.
  2. Strong attention to detail and a meticulous approach to cleaning and organizing are essential.
  3. The ability to lift, bend, and stand for extended periods is necessary due to physical stamina requirements.
  4. Excellent communication and interpersonal skills, with a customer-centric attitude, are necessary.
  5. Flexibility to work varied shifts, including weekends and holidays, is expected.

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