Senior Systems Engineer

4 weeks ago


Melbourne, Victoria, Australia Wilson Parking Australia 1992 Pty Ltd Full time

Job Summary

The Senior Systems Engineer will play a key role in planning and maintaining the on-premises SCCM and cloud-based Intune infrastructure and related functions. This will include managing and developing the SOE, patching and software deployment functions of SCCM and Intune. The successful candidate will be able to work autonomously and demonstrate leadership and mentoring of other team members.

This is an operational role and the duties will include ensuring the security and reliability through timely patching, as well as assisting with administrative, reporting, and financial functions of the department. The ideal candidate will have excellent communication skills and be able to effectively maintain the SCCM infrastructure for high availability and reliability.

Key Responsibilities

  • Engage in Incident, Request, Change, Problem, and other Service Management processes as appropriate
  • Installation, configuration, migrations, and management of SCCM and Intune
  • Effectively maintain the SCCM infrastructure for high availability and reliability, including leveraging monitoring systems
  • Ensure all Desktop Management systems are secure and recoverable, adhering to patch management and backup policy
  • Act as an escalation point for desktop management/SCCM, collaborate and mentor other team members when required
  • Maintain and contribute towards the Knowledgebase and process library
  • Assist with project activities when required
  • Maintain effective communications with customers and vendors
  • Identify and raise improvement opportunities via the Infrastructure Team Lead
  • Participate in on-call support roster
  • Manage and maintain Patching/System Maintenance/Systems lifecycle timelines
  • Manage relationships, service levels and jobs with vendors
  • Review and manage invoicing for services and products provided

Information and Cyber Security

  • Assist, as directed by the information security lead, with securing the organisation's information from cyber risks through identifying, and responding to cyber risks by:
  • Engaging in cyber reviews of all new systems and solutions
  • Assisting in identifying and mitigating vulnerabilities
  • Ensuring the integrity and security of the environment


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