IT Service Management Executive
1 week ago
About the Job
'],['p>Job Title: IT Service Management DirectorJob SummaryThe IT Service Management Director is a strategic leader responsible for delivering exceptional customer service and operational excellence. Key Responsibilities:']['ul>'],['li>Maintain high-level customer satisfaction by leading a team of service delivery professionals.'],['li>Develop and execute managed service, service management, and cloud strategies to drive business growth.'],['li>Architect and establish processes for technical excellence, ensuring client expectations are met and exceeded.'],['li>Oversee the complete lifecycle of service delivery, from onboarding to offboarding, ensuring seamless client experiences.'],['li>Lead a team of experts in managing a portfolio of enterprise clients, driving service transformation, and continuous improvement programs.'],['li>Foster strong commercial acumen, managing budgets, contracts, and performance metrics to ensure optimal results.'],['li>Drive digital transformation and innovation, staying ahead of industry trends and best practices.'],['li>Cultivate a culture of collaboration, innovation, and continuous learning, empowering employees to grow professionally and personally.'],['/ul>'],['p>Requirements'],['p>To be successful in this role, you will need:'],['ul>'],['li>A minimum of 10-15 years of experience in senior service delivery and IT operations within a managed services or IT outsourcing environment.'],['li>Demonstrated success in managing a portfolio of enterprise clients and leading a team across diverse service offerings.'],['li>Strong commercial acumen, with experience managing budgets, contracts, and performance metrics.'],['li>Solid understanding of ITIL frameworks and service management principles.'],['li>Experience driving service transformation and continuous improvement programs.'],['li>A bachelor's degree in a related field, such as business administration or computer science.'],['li>Excellent leadership, communication, and interpersonal skills.'],['li>Able to work in a fast-paced environment, prioritizing multiple tasks and deadlines.'],['li>Strategic thinker, able to develop and execute plans to achieve business objectives.'],['/ul>'],['p>What We Offer'],['p>We offer a dynamic and collaborative work environment, with opportunities for career growth and professional development.'],['p>You will receive a competitive salary and benefits package, as well as access to training and development resources.'],['p>Ours is a company that values diversity, equity, and inclusion, where everyone has the opportunity to succeed.'],['p>Join our team of passionate professionals who are dedicated to making a positive impact.'],['/p>-
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