Luxury Retail Team Lead
3 days ago
At Tiffany & Co., we are committed to delivering exceptional experiences for our clients and colleagues.
About the RoleWe are looking for a highly skilled sales professional to join our team as a Team Manager in one of our Perth stores.
In this role, you will be responsible for leading a high-performing team, driving sales growth, and improving customer satisfaction.
Your key responsibilities will include:
- Establishing Strong Relationships with internal and external clients
- Nurturing Client Relationships through meaningful commercial outreach
- Supporting Events for clients and developing new business opportunities
- Delivering Exceptional Experiences for clients, ensuring we always exceed their expectations
- Developing Expertise in product and sales training modules
- Leading and Developing Staff, providing coaching and mentoring to help them grow in their roles
- Recruiting and Onboarding new starters, ensuring they integrate smoothly into the team
- Managing Key Store Functions, including opening and closing procedures
The ideal candidate will have:
- A minimum three years supervisory or management experience
- Sound sales experience in retail or relevant customer-related experience (i.e., hospitality, events, banking, etc.)
- Experience in sales generation and managing the achievement of sales results
- Experience working towards targets and KPIs
- Experience in organizing events is a plus
- The ability to inspire trust, integrity, fairness, and professionalism both with clients and staff members
- Proven ability and desire to work in a fast-paced, changing environment
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Benefits of Working at Tiffany & Co.
- Competitive salary and bonus structure
- Employee discounts and milestone gifts
- Dynamic and supportive team environment
- Ongoing training and development opportunities
- Flexible work arrangements to suit your needs
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