Business Support Specialist
2 days ago
Madison Express is a leading distributor of quality cable, connectivity products, and Madison Group products primarily to the electrical wholesale market.
We represent a range of leading cabling, support, and connectivity product lines, including our own Garland brand.
Job Description: Customer and Operations SupportA stable and secure work environment awaits you in this Customer and Operations Support role. As part of our team, you will be responsible for providing accurate information to customers, collaborating with Technical Sales Representatives, and ensuring stock is received, stored, and dispatched correctly.
You will also address customer issues, assist in resolving order or delivery-related matters, and maintain up-to-date customer records using our CRM system.
This role requires a strong attention to detail, good communication skills, and the ability to work as part of a dependable team.
Prior experience in sales, customer service, or warehousing is beneficial, but not required.
As a Customer and Operations Support professional, you will have the opportunity to grow sales from existing and inactive accounts and contribute to the success of our team.
Key Responsibilities:- Respond to customer inquiries with accurate information in a timely manner.
- Collaborate with Technical Sales Representatives to provide quotes, technical support, and proposals.
- Ensure that stock is received, stored, and dispatched correctly and efficiently.
- Address customer issues and assist in resolving any order or delivery-related matters.
- Maintain up-to-date customer records and track orders using our CRM system.
- Grow sales from existing and inactive accounts.
- Strong attention to detail and an organised approach to work.
- Good communication skills, both written and verbal.
- A team player who is dependable and able to follow through on tasks.
- Previous experience in sales, customer service, or warehousing is beneficial.
- Willingness to support various functions in the office and warehouse as needed.
Taking out the 21st spot in the Best Workplaces with Great Place to Work, we offer a supportive atmosphere where you can focus on your responsibilities and contribute to the success of our team.
Our company ensures consistency and dependability in your day-to-day work, making it an ideal choice for those seeking a stable and professional work environment.
If you are ready to bring your experience to our team, apply now by submitting your resume and a brief cover letter telling us why you'd be a great fit.
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