Experienced Sales and Customer Service Manager Wanted

4 weeks ago

Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full time

About the Role


We are seeking an exceptional sales and customer service professional to lead our Guest Experience team at Belgravia Leisure. As a key member of our leadership team, you will be responsible for recruiting, training, and developing staff to meet sales targets and deliver exceptional customer experiences.



Key Responsibilities:

  • Meet monthly new member and program enrolment targets and associated KPIs, working closely with the Centre Manager to implement corrective action plans as needed.
  • Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure, driving continuous improvement in customer satisfaction.
  • Lead by example, providing exceptional customer-centric guest experiences in person and over the phone, setting a high standard for our team.
  • Process memberships and data entry accurately, adhering to company processes and sound cash handling principles.
  • Set rosters in line with business needs, ensuring effective time and attendance management.


Requirements:

To succeed in this role, you will need:



  • A strong track record in sales and customer service, with experience in leading teams to achieve targets.
  • Excellent communication and interpersonal skills, with the ability to motivate and develop staff.
  • National Police Check, Working with Vulnerable People, Current CPR Certificate, and Current First Aid Certificate (Level 2) – these are essential qualifications for this role.
  • Legal working rights in Australia.


What We Offer:

In return for your expertise and passion, we offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus opportunities for career growth and professional development within our dynamic organization.

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