Critical Care Communication Officer

1 week ago


Brisbane, Queensland, Australia Ambulance Full time
Role Overview

The Ambulance Service is seeking a skilled and dedicated Emergency Medical Operations Specialist to join our team. As an Emergency Medical Dispatcher, you will play a critical role in responding to emergency calls, providing pre-arrival advice, dispatching resources, and coordinating patient transport movements.

About the Role

This is an exciting opportunity for individuals who possess strong communication and problem-solving skills, with the ability to work effectively in a dynamic environment. You will be responsible for:

  • Receiving emergency calls and providing critical information to patients and healthcare professionals.
  • Dispatching ambulance resources and coordinating patient transport movements.
  • Developing and maintaining effective relationships with colleagues, patients, and healthcare professionals.

You will be working collaboratively with our Operations Centre team and other health care providers to deliver high-quality patient care and support.

Key Responsibilities
  1. Communication & Relationships: Develop and maintain effective relationships with colleagues, patients, and healthcare professionals through excellent communication and interpersonal skills.
  2. Learning & Development: Rapidly acquire knowledge of technical aspects of the role and relevant policies and procedures, with a commitment to ongoing education and self-improvement.
  3. Professional Conduct & Performance: Demonstrate exceptional professionalism, integrity, and performance standards, upholding expected standards of conduct and performance in a demanding work environment.
  4. Operational Readiness & Fitness for Duty: Maintain medical, physical, and psychological well-being to safely undertake duties as an Emergency Medical Operations Specialist.
Requirements
  • Current Provide First Aid Certificate (with Cardio-Pulmonary Resuscitation component) or equivalent.
  • Ability to work shifts, including weekends and public holidays, and participate in on-call duties.
  • Capacity to manage stress and maintain performance under pressure without negative impact on self or others.


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