Job Summary

The Settlements Officer will be responsible for various tasks spanning the Payment Operations group, including incoming and outgoing payment reconciliation, outward payment batch processing, investigation/trace/recall of customer funds in accordance with company policies, and commercial and consumer team requirements.

Key Responsibilities

• Perform daily incoming payments reconciliations
• Process outgoing payments and payment exceptions
• Act as a contact for internal and external stakeholders, responding to and escalating issues as necessary
• Perform unallocated funds procedures and processes
• Analyze and drive to completion open items related to payments and investigation activities
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure accurate management and forecasting of incoming receipts and outgoing payments
• Align with the corporate strategy and priorities, participating in the development of departmental procedures and processes
• Ensure all documentation is updated and accessible, service levels are maintained, and established procedures and controls are adhered to
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members, as well as identify training needs
• Energize and inspire colleagues, generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels within and outside the organization
• Identify ways to improve productivity and efficiency, utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work collaboratively with other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitor internal and customer email mailboxes and respond in a timely manner
• Assist with ad-hoc projects and IT change requests

Requirements

• Minimum 3 years of experience in a financial services-based work environment
• Understanding of foreign exchange markets and foreign exchange terms
• Ability to multi-task, prioritize, and manage deadlines
• Strong reconciliation knowledge and experience
• Strong attention to detail, high work rate, and low error count
• Intermediate-level skills with Microsoft Excel and Word
• Enthusiastic, motivated, and proactive approach to work
• Personable, approachable, positive, and relationship-building abilities
• Excellent communication skills, with a strong client focus
• Understanding of Swift messaging (e.g., MT103, MT199, MT940) is advantageous
• Good team player