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Business Analyst Leader

7 days ago


Gladstone Regional, Australia Cognizant Full time
Cognizant ServiceNow Business Solutions

We're seeking a Senior Business Analyst with expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives.

The ideal candidate will have:

  1. Hands-on experience with ServiceNow modules.
  2. Prior experience as a Business Analyst.

In this role, you can expect to:

  1. Execute root cause analysis during problematic situations to detect corrective and preventive actions.
  2. Prepare technical reports by collecting, analyzing and summarizing information and trends.
  3. Develop Business case scenarios that meet the real customers' needs within the scope, time, and financial frameworks.
  4. Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
  5. Closely work with the QA team in understanding all possible test case scenarios.
  6. Perform high-level analysis to determine feasibility and the cost-benefit of a requested product solution and produce required documentation.
  7. Identify complex problems and review related information to develop solutions.

At Cognizant, we prioritize employee development through education and dedicated training. You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility.