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Store Operations Lead
3 weeks ago
Are you looking for a leadership role that allows you to take charge of daily store operations and make a real impact?
About the RoleWe are seeking an experienced Store Manager to oversee our busiest store, ensuring exceptional customer service and operational excellence.
- Owning the store's operations from opening the doors to closing time;
- Supporting customers with accuracy, warmth, and efficiency;
- Handling stock, transactions, and store presentation with attention to detail;
- Maintaining compliance standards and following procedures;
- Problem solving in the moment and making sound decisions independently;
- Identifying opportunities to drive awareness or increase traffic.
This is a Monday-to-Friday roster, providing a great work-life balance. You will be part of a structured business with professional development and training available.
Key responsibilities include:
- Leading a team of staff to achieve sales targets and provide excellent customer service;
- Managing inventory, stock control, and store appearance;
- Fostering a positive and inclusive store culture;
- Maintaining high levels of productivity and efficiency;
- Reporting to senior management on sales performance and operational issues.
We require someone with:
- Minimum 2 years of experience in a customer-facing or operational leadership role – retail, hospitality, or similar;
- A strong sense of accountability and pride in delivering results;
- Great instincts when it comes to customer service;
- A calm, reliable presence under pressure;
- Previous experience in a KPI-driven environment, dealing with currency and numbers.
This role offers:
- A stable and supportive work environment;
- Professional development and training opportunities;
- A competitive salary package;
- A generous leave entitlements policy;
- The opportunity to work in a dynamic and growing company.
