Sales Enablement Specialist for Care Services

4 days ago


Macquarie Park, Australia ShiftCare Full time
Unlock Career Growth in a Dynamic SaaS Environment

At ShiftCare, we're shaping the future of care delivery with innovative software solutions. As a Sales Enablement Specialist for Care Services, you'll play a vital role in driving customer success and growth.

About the Role

We're seeking an experienced professional to join our team as a Sales Enablement Specialist. This is a fantastic opportunity to leverage your expertise in customer success and product knowledge to drive business expansion. Your primary focus will be on delivering exceptional customer experiences, ensuring seamless onboarding processes, and fostering strong relationships with our customers.

Key Responsibilities:

  • Customer Onboarding and Adoption:** Collaborate closely with customers to understand their needs, provide tailored support, and ensure they maximise the value of our solution.
  • Product Expertise:** Develop and maintain in-depth knowledge of our product features and capabilities, enabling you to effectively communicate benefits and address customer inquiries.
  • Cross-Functional Collaboration:** Work closely with sales, marketing, and operations teams to align strategies, improve customer engagement, and enhance overall business performance.
  • Training and Development:** Design and deliver training programs to equip customers with the skills and confidence needed to utilise our platform effectively.
  • SLA Management:** Ensure timely delivery of services, monitor key performance indicators, and implement data-driven strategies to drive business growth.

Requirements and Qualifications

  • Education: Bachelor's degree in business, marketing, or a related field.
  • Experience: 2+ years in a customer-facing role within a SaaS environment, preferably with experience in customer success, sales enablement, or account management.
  • Skills:
    • Excellent Communication and Interpersonal Skills: Ability to build rapport with customers, colleagues, and stakeholders at all levels.
    • Technical Proficiency: Familiarity with CRM software, customer success metrics, and data analysis tools.
    • Problem-Solving and Adaptability: Proven ability to navigate complex customer issues, think critically, and adapt to changing circumstances.
  • Competencies: Strong customer-centric mindset, strategic thinking, proactive approach, and adaptability in a fast-paced environment.

What We Offer

  • Competitive Salary: $80,000 - $110,000 per annum (dependent on experience), reflecting our commitment to rewarding top talent.
  • Dynamic Work Environment: Collaborative, agile, and forward-thinking culture that encourages innovation, creativity, and continuous learning.
  • Floating Public Holidays: Enjoy flexibility to celebrate preferred holidays or personal events with our generous floating public holiday policy.
  • Employee Discount Marketplace: Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

Ready to Take the Next Step? If you're passionate about driving customer success, leveraging your expertise to fuel business growth, and working in a dynamic, collaborative environment, we'd love to hear from you



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