Team Leadership Opportunity

7 days ago


Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000

Job Overview

We are seeking a skilled Team Leader to join our dynamic team. As a Team Manager at the Royal Automobile Club of Western Australia, you will lead a group of customer service and sales professionals in showcasing the value of our products and services to our members over the phone.

Main Responsibilities:

  • Develop and inspire your team to achieve individual and group goals.
  • Provide guidance and coaching to support career advancement.
  • Efficiently manage member concerns to ensure positive outcomes.
  • Oversee daily operations to drive strategic initiatives and business growth.

About You:

  • Experience in customer service and team management, preferably in a contact centre environment.
  • A strong leader with the ability to motivate and develop people.
  • Confident working to key performance indicators and targets.
  • A great communicator with empathy and resilience in challenging situations.
  • Tech-savvy, able to use multiple systems while engaging with customers.

Why Join Our Organisation?

  • Full-time role with opportunities for career development.
  • Ongoing training and mentorship to help you grow professionally.
  • Free Roadside Assistance and discounts on RAC services, insurance, holidays, finance, and more.
  • An inclusive and supportive work environment with an active social club.

Your Skills and Qualifications:

  • Customer service skills with a focus on team leadership.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and decision-making skills.
  • Familiarity with technology and software applications.

Our Benefits:

  • A competitive salary package.
  • Opportunities for career advancement and professional growth.
  • A supportive and inclusive work environment.
  • Access to training and development programs.


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