Full Time Customer Service Representative Opportunity in North Sydney

1 week ago


Sydney, New South Wales, Australia PeopleIN Full time
Customer Service Representative Job Description

Established in 1997, Network Nursing Agency is a leading provider of healthcare professionals to hospitals and private clients across Australia. We are seeking an experienced customer service operator to join our Allocations Team based in North Sydney.

As a Full Time Customer Service Representative, you will be responsible for:

  • Taking and directing inbound calls from nurses, clients, and other stakeholders
  • Contacting nurses and updating their availability in the rostering system
  • Entering and filling shifts through the rostering system
  • Candidate care – touching base with nurses and clients to ensure their needs are met

This role offers a competitive hourly rate, opportunities for career growth and development as the business expands nationally, and the chance to work with a market leader in the healthcare sector.

About You

  • We are looking for a team player with a strong work ethic and professional phone manner
  • The ideal candidate will have proven experience working in a fast-paced customer service setting and possess excellent communication and interpersonal skills
  • Able to build effective working relationships with colleagues, nurses, and clients, with a strong ability to learn new systems and processes
  • Administration/Receptionist and/or Call Centre experience is desirable but not essential

Salary Information

Estimated annual salary: $70,000 - $90,000 depending on experience

Benefits include:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Flexible work arrangements

We encourage applicants who are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity to apply for this role.



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