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Transformation Architect

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $180,000

Transform Customer Experience with Strategic Architecture

Our organization is seeking a visionary architect to lead the design and evolution of our customer data platforms.

This role is pivotal in delivering personalized experiences at scale, ensuring data integrity, and facilitating seamless integration across marketing, sales, and service journeys.

You will be responsible for guiding solution design across modern integration and governance tools, ensuring we have the right platform and data architecture to support current needs and future vision.

  • Architect end-to-end customer and marketing data platforms across CRM, MDM, Salesforce, APIs, and event-based systems
  • Lead design of customer master data solutions, including survivorship, identity resolution, and golden record logic
  • Demonstrate expertise in architecting data solutions using platforms such as Redshift or Databricks, with a strong command of advanced data modeling techniques
  • Enable data stewardship, consent management, and PII compliance through scalable architecture
  • Support real-time integration between systems like Kafka, MuleSoft, and other enterprise applications
  • Define platform patterns and guardrails aligned to strategic data models
  • Collaborate closely with marketing, engineering, risk, and governance stakeholders
  • Coach and influence teams to enhance architecture maturity and promote customer-centric thinking
Requirements:
  • Deep solution architecture experience in Customer & Marketing Data Platforms, CRM, or enterprise integration
  • Strong knowledge of customer data models, hierarchical relationships, and segmentation logic
  • Experience with event-driven design (e.g., Kafka), data contracts, and lineage tracking
  • Comfort navigating complexity and leading cross-functional discussions with marketing, compliance, business, and technology teams
  • Experience in Data & Application Architecture, including AWS services, Databricks, and Integration technologies
  • Familiarity with security, consent frameworks, PII handling, and governance best practices
  • Clear communication skills and the emotional intelligence to influence across business and technology
What You'll Enjoy:
  • A range of flexible working and leave options
  • Discounts and offers on retail products and insurance
  • Opportunities to give back to communities with payroll giving, donation matching, and paid volunteer leave
  • Investment in your career development with ongoing study support and career programs
  • Priority on work-life balance with employee assistance programs and dedicated employee councils
About Our Organization:

We believe in fostering a diverse, accessible, and inclusive culture where everyone feels valued, connected, and empowered to contribute their best.

Join us in shaping the future of customer experience and driving meaningful impact in the communities we serve.