Relief Banking Specialist Advisor

3 weeks ago


Adelaide, South Australia Commonwealth Bank of Australia Full time

We are seeking a Relief Banking Specialist Advisor to join our team in Adelaide. This role involves working across and supporting multiple branches, with travel requirements.

Please note that rosters are predetermined before applying. Ensure you are available to cover the scheduled roster.

Part time 32.25 hours per week:

  • Monday: 9am-4.15pm
  • Tuesday: 9am-4.15pm
  • Wednesday: 9am-4pm
  • Thursday: 9am-4.15pm
  • Friday: 9am-4.15pm
About Us

As part of CommBank's Retail Banking Services team, we deliver a seamless banking experience to over 10 million customers. Our market-leading products, services, and technology have been serving local communities for over 100 years.

We've made a lasting impact on people's lives, from opening their first account to planning for retirement. Working with us means positively impacting our customers' lives and being there when they need us.Job Description

The Relief Banking Specialist Advisor will:

  • Provide relieving support to branches, requiring travel
  • Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, cash handling, transactional service, account maintenance, and credit product applications
  • Complete Financial Health Checks to assess customers' financial needs and identify changes
  • Offer options through education and demonstration of our in-branch technology and digital banking solutions
  • Solve problems and provide effective solutions while championing processes and procedures
Requirements

We're looking for individuals with:

  • Proven customer service experience, ideally in Financial Services, Retail, or Hospitality
  • Excellent communication skills and the ability to articulate financial terms clearly
  • The ability to ask questions, find solutions, act with integrity, and prioritize customer needs
  • Experience working in a busy retail environment, seeing the big picture for customers, and providing holistic solutions
  • A genuine interest in building a career with CommBank and improving customers' financial wellbeing

This role offers an estimated salary range of AU$60,000 - AU$80,000 per annum, depending on experience and qualifications. We encourage Aboriginal &/or Torres Strait Islander people to apply.



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