Guest Experience Host

4 days ago


Port Arthur, Tasmania, Australia NRMA Parks and Resorts Full time
Role Overview
">We are seeking experienced and enthusiastic hospitality professionals to join our team on a casual basis offering approximately 25-30 hours per week. As a Guest Experience Host, you will be required to work in Front Office, Housekeeping, and Grounds, however, may be rostered more in the area of your skillset.

Key Responsibilities">
  • You will provide an exceptional experience to our guests by working in your skilled area or multiple areas of the business such as guest services and reservations, housekeeping, or grounds.
  • You may be involved and rostered to perform hands-on engagement in all aspects of day-to-day operations including Front Office – A friendly face to welcome guests, reservations, and bookings, communicating guest needs to other departments.
  • Housekeeping - Cleaning/servicing rooms and public areas, maintaining clean and orderly storerooms/areas and par stock levels of linen, cleaning equipment, and products for the rooms.
  • Grounds – Maintaining cleanliness of the Park grounds, gardening projects, basic repairs, and painting.

What We Are Looking For

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  • Front Office experience with sound knowledge of NewBook, RoomMaster, Opera, or a similar booking system
  • Previous housekeeping and grounds or maintenance experience
  • Certificate II in Hospitality (Operations) or equivalent experience
  • Problem-solving skills including the ability to apply mathematical skills in a workplace context
  • Flexibility to work across other areas of the business if required
  • A reputation for providing excellent customer service, engaging in great conversations with our guests
  • A vibrant attitude with the ability to work effectively as part of a busy team
  • Good time management and an eye for detail
  • An enthusiastic passion and pride in your work
  • English speaking/communication skills so you can understand and follow directions
  • A current drivers licence and car are essential living in a remote location

About Our Benefits

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  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Our reward and recognition program 'My Thanks'
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Grow, progress, or relocate with us and move around the country to one of our many other holiday parks or resorts

About Us

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At NRMA Parks and Resorts, we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

This role offers an estimated salary of $45,000 - $50,000 per annum, depending on experience.



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