Service Coordinator

3 weeks ago


Canning Vale, Western Australia Konecranes Full time

Job Summary

We are seeking a highly motivated and dynamic Service Coordinator to join our team at Konecranes. As a Service Coordinator, you will be responsible for planning and scheduling work for our technicians, ensuring efficient and effective delivery of services to our customers.

Key Responsibilities

  • Plan, prioritize, and schedule planned work to meet customer needs and exceed expectations.
  • Plan and manage unplanned breakdown work with the assistance of Field Supervisors and Service Manager.
  • Arrange and order sub-contracted goods, services, and equipment as needed.
  • Capture and control job-related costs by tracking time and material expenses.
  • Prepare and send invoices to customers, ensuring all planned and unplanned work is accurately captured and billed according to company procedures.
  • Communicate effectively with customers, operatives, and subcontractors to ensure seamless planning and execution of services.
  • Track and receive material orders to facilitate timely delivery of Orderbook components.

Requirements and Skills

  • Excellent interpersonal skills and ability to communicate effectively with customers, suppliers, and team members.
  • Ability to work well under pressure and prioritize tasks effectively.
  • Safety-conscious and committed to ensuring a safe working environment.
  • Demonstrated ability to plan jobs and develop work scopes.
  • Excellent time management skills and ability to meet deadlines.
  • Intermediate computer skills with experience working with the Office 365 Suite of products (Word, Excel, and Outlook).

What We Offer

  • Attractive salary based on experience.
  • 17.5% Annual Leave Loading when on periods of annual leave.
  • Flexible work options, including working from home one day per week.
  • Potential 15% bonus.
  • Opportunity to work with a high-energy and passionate team.
  • Participation in our annual employee share plans.
  • Support and encouragement to develop skills with local and global training opportunities.
  • Chance to work with world-leading technology and processes.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We set industry benchmarks for safety, productivity, and sustainability. Join us in our mission to deliver exceptional customer experiences.


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