Service Manager West Coast

4 weeks ago

Perth, Western Australia Sandvik Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team in the West Coast region. As a key member of our Aftermarket team, you will be responsible for managing the service and maintenance operations across the Eastern and Western Coasts of Australia for vibrating, weighing, screening media, and crushing products.

This is a challenging and rewarding role that requires a strong leader with excellent technical and business skills. You will be responsible for developing and executing the strategic plan for the East/West Coast Aftermarket Service teams in Australia, building a resilient and agile team, and developing and strengthening relationships with clients.

Key Responsibilities
  • Develop and execute the strategic plan for the East/West Coast Aftermarket Service teams in Australia
  • Build a resilient and agile team, able to create a culture of zero harm, innovation, continuous improvement, and high performance
  • Develop and strengthen relationships with clients underpinned by an Asset Management philosophy
  • Standardize the service delivery processes and framework across regions for a consistent approach
  • Ensure Service processes are optimized, and work carried out in line with service agreements
  • Achieve of agreed annual budget target figures and budget development as well as forecast reviews as per financial calendar
  • Lead contract price and scope review
  • Support the investigation & reporting of site equipment failures, ensuring collaboration with Sales, Service, and Engineering teams
  • Oversee warranty claims relating to the regions Service department
  • Domestic (and occasionally international) travel as required
Requirements
  • Tertiary qualifications in Mining, Engineering, Commerce/Business or equivalent experience
  • Relevant trade qualification is preferable
  • Extensive experience (minimum 5 years) in fixed plant equipment and the maintenance thereof
  • Current Driver's license
  • Proven Track record in new business development activities
  • Experience in Mineral processing
  • Ability to formulate strategy and business plans
  • Substantial experience in leading and managing diverse teams
  • Experience in developing sales opportunities
  • Excellent negotiation and influencing skills
  • Ability to travel extensively
  • Proven ability to understand, interpret, and explain technical manuals and drawings
About Sandvik

We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimize their comminution and material handling operations for maximum performance, safety, and efficiency.

We apply our profound industry expertise in crushing, screening, feeding, loading, and wear protection to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

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