Education Advocate

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

Transform Education with Impact

We're shaping the future of learning by providing educational video solutions worldwide.

Why Make a Difference in Education?

We believe in using video to transform traditional learning, fostering creativity and innovation from anywhere.

We invest in passionate professionals like you, enhancing team performance and achieving growth together. You can expect support and investment in your future career plus an open-plan work environment.

The Role:

We seek a high-performing Customer Success Manager to deliver a rewarding customer experience. Your role involves being a thought leader in education and an advocate for our resources. Relationship management is key, building strong, long-lasting customer connections and understanding their goals and outcomes.

Key Responsibilities:

  • Build and maintain strong customer relationships
  • Work closely with the Customer Success Team Lead to craft a strategic plan for your portfolio of customers
  • Develop and maintain in-depth knowledge of your customers and their goals and requirements
  • Prepare reports on account status and deliver annual reviews with customers
  • Train and educate customers on our platform via digital training and group webinars
  • Review usage data and engagement on a regular basis across your portfolio
  • Identify end-user challenges or requests and connect customers with Product Support where required
  • Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success
  • Gather marketplace feedback and trends to assist product development
  • Collaborate with the Customer Success Management Team on projects to ensure continued Customer Success and a valuable Customer Experience
  • Participate in continuous improvement of the Customer Success Management Team

Requirements:

  • 3+ years' experience in Account management and/or Customer Success
  • Strong background in account planning on a national scale
  • Superior Customer engagement capability
  • Excellent listening, negotiation, and presentation abilities
  • Outstanding written and verbal communication skills
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  • A self-starter who sees strategic plans through to fruition
  • Ability to learn new digital tools quickly
  • Experience with Salesforce will be highly regarded
  • Experience within SaaS or EdTech sectors will be highly regarded
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you

Benefits:

  • Extra paid Wellbeing and Volunteering leave
  • Flexible working hours and arrangements
  • 100 days working from anywhere
  • Learning and Development budgets
  • Wellbeing Policy
  • Generous parental leave policy
  • Regular social events and conferences

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