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Home Experience Advisor

2 weeks ago

Wagga Wagga City Council, Australia beBeeCustomerService Full time

We are currently seeking a Customer Experience Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and sales results.

Job Description:

The primary responsibility of this role is to provide a personalized experience for customers, taking the time to understand their needs and making recommendations that meet their requirements.

  • Offer exceptional customer service by being attentive, knowledgeable, and proactive in meeting customer needs.
  • Stay up-to-date with product knowledge to effectively communicate features and benefits to customers.
  • Upsell and cross-sell opportunities where applicable, keeping customers informed about promotions and special offers.
  • Consistently achieve sales targets and store key performance indicators (KPIs).
Requirements:
  • At least 2 years of retail experience in home/lifestyle products, preferably with a strong focus on customer service and sales.
  • Demonstrated ability to engage with customers, building relationships and providing tailored solutions to meet their needs.
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