Strategic Business Enhancement Consultant

2 weeks ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Role

We are seeking a highly skilled Strategic Business Enhancement Consultant to join our team at Australian Retirement Trust.

This is a permanent opportunity that will see you lead and deliver high-visibility programs to optimize business capabilities and technology platforms for employees, employers, and advisers.

You will be responsible for representing the business across key programs aimed at enhancing the customer experience while providing operational and strategic guidance on business enablement methods and technology platforms.

Key Responsibilities
  • Lead initiatives and achieve outcomes aligned with long-term strategic objectives.
  • Develop and implement business plans for a commercially oriented service delivery organization.
  • Manage stakeholder relationships and facilitate outcomes through effective communication and collaboration.
Requirements
  • Demonstrated understanding of customer services contact centre industry metrics and ability to apply insight to deliver business success.
  • Strong business writing skills with the ability to update knowledge management systems.
  • Detailed knowledge of the superannuation industry and its components, including adviser and employer markets.
  • Experience in facilitating outcomes through stakeholder management and relationships.
Benefits

We offer a competitive salary package, including 14% super as standard, excellent training and development opportunities, and a balance between in-person days and working from home.

In the office, enjoy end-of-trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

Our inclusive culture means you'll be valued and heard in a respectful workplace where you can be yourself and do amazing work.

Salary

The estimated annual salary for this role is around $120,000-$150,000 depending on your level of experience.



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