Incident & Problem Management Lead

2 weeks ago


Perth, Western Australia ABN Group Full time

About ABN Group

We're a pioneering company in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria. Our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership drive a collaborative culture and high-performing team.

The Role

As a key member of our Service Delivery team, you'll lead national IT Service Management processes, including incident and major incident management and problem management. This demanding role requires a strong leader who can guide and improve processes, ensuring all priority incidents are resolved within defined service level targets.

Key Responsibilities:

  • Manage incident management response and ensure timely resolutions
  • Investigate escalated incidents and collaborate with service owners to seek timely resolutions
  • Facilitate recovery activities with stakeholders following incident resolution
  • Provide clear communications to impacted stakeholders throughout the incident lifecycle
  • Conduct comprehensive post-incident reviews to identify process improvements
  • Coordinate and drive problem management activities to successful completion

You

We're seeking a creative and forward-thinking individual who thrives in dynamic environments. As a natural leader, you'll build strong relationships and inspire others. Ideal candidates will have extensive ITIL knowledge, excellent communication skills, and experience with ServiceNow ITSM.

Why ABN? We offer a community that values innovation, passion, and excellence, with benefits including in-house discounts, flexible work arrangements, career growth opportunities, and wellness focus programs.



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