Customer Service Representative
2 weeks ago
About the Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, customers, and potential new members. As a key member of our team, you will be responsible for delivering top-notch services in accordance with our established operational routines and procedures.
Key Responsibilities
- Provide outstanding customer service to all customers, both in person and over the phone, ensuring a positive experience that aligns with our company's Mission, Vision, and Values.
- Apply sound cash handling principles and utilize Point of Sale (POS) systems with ease.
- Offer expert guidance to customers inquiring about memberships, and have the knowledge to sell memberships when a person joins or renews.
- Promote our centers' services and programs to customers, accept bookings and enrollments, and develop strong relationships with our customers.
- Exercise excellent public relations at all times, maintaining a positive and professional image of our company.
- Ensure the safe and secure opening and closing of the center, adhering to our security and safety procedures.
Requirements
- A positive, friendly, and helpful work style, with a strong focus on customer satisfaction.
- Proficiency in computer literacy, with experience in software packages and point of sale systems.
- Previous experience in the leisure industry is highly desirable, but not mandatory.
- A current First Aid Certificate (Workplace Level 2) and CPR Certificate are essential.
- A Police Check and Working with Children Check are also required.
What We're Looking For
We're seeking a candidate with a friendly attitude, a customer service mindset, and a passion for delivering exceptional services. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity to join our team at Belgravia Leisure.
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