Customer Service Representative

2 weeks ago


Cooks Hill, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, customers, and potential new members. As a key member of our team, you will be responsible for delivering top-notch services in accordance with our established operational routines and procedures.

Key Responsibilities

  • Provide outstanding customer service to all customers, both in person and over the phone, ensuring a positive experience that aligns with our company's Mission, Vision, and Values.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems with ease.
  • Offer expert guidance to customers inquiring about memberships, and have the knowledge to sell memberships when a person joins or renews.
  • Promote our centers' services and programs to customers, accept bookings and enrollments, and develop strong relationships with our customers.
  • Exercise excellent public relations at all times, maintaining a positive and professional image of our company.
  • Ensure the safe and secure opening and closing of the center, adhering to our security and safety procedures.

Requirements

  • A positive, friendly, and helpful work style, with a strong focus on customer satisfaction.
  • Proficiency in computer literacy, with experience in software packages and point of sale systems.
  • Previous experience in the leisure industry is highly desirable, but not mandatory.
  • A current First Aid Certificate (Workplace Level 2) and CPR Certificate are essential.
  • A Police Check and Working with Children Check are also required.

What We're Looking For

We're seeking a candidate with a friendly attitude, a customer service mindset, and a passion for delivering exceptional services. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity to join our team at Belgravia Leisure.



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