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Service Excellence Coordinator

1 week ago

Brisbane, Queensland, Australia Rentokil Pest Control South Africa Full time
Role Overview
We are seeking a highly skilled Customer Care Executive to join our team at Rentokil Pest Control South Africa. This full-time permanent role involves utilising your previous customer service experience to build relationships, liaise with customers and make outgoing calls to organise new jobs and maintain exceptional customer satisfaction.

The key responsibilities of this position include:
  • Providing support to national and key clients
  • Drawing up contracts for services offered
  • Processing purchase orders
  • Planning and booking technician jobs for seamless client service
  • Liaising with customers on a daily basis
  • Efficiently processing enquiries and proactively resolving client issues
  • Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services

Requirements
To be successful in this role, you must possess the following qualifications:
  • Previous working experience in a similar role (customer service/administration/account management)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment

Benefits
This role offers a supportive company culture and great opportunities for career growth.