Fleet Industry Specialist

5 days ago


Melbourne, Victoria, Australia Sg Fleet Australia Pty Ltd Full time

At Sg Fleet Australia Pty Ltd, we are a leading financial services company specialising in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, our diverse portfolio under management exceeds $2.5 Billion.

We believe that career progression opportunities should be available to everyone. That’s why over 25% of our vacancies get filled internally. We offer flexible work arrangements and education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning, and more.

About the Role

This position is responsible for delivering timely and accurate information to customers, showcasing the services and benefits of SG Fleet. You will play a crucial role in attracting potential customers and retaining existing ones while supporting the development of other consultants in the Service Centre.

Key Responsibilities
  • Respond to enquiries efficiently, ensuring customers have all necessary information to make informed decisions about leasing a vehicle.
  • Thoroughly understand LeasePlan/SG Fleet's products, processes, contract types, and services, providing expert advice to customers.
  • Process customer requests on behalf of or via other teams/parties, maintaining awareness of the end-to-end delivery stream invisible to external customers.
  • Resolve customer complaints through the Customer Complaint Management Process.
  • Maintain accurate, complete, and timely systems notes, applying Customer Service best practices in line with Customer Experience trainings received.
Requirements
  • Extensive experience in customer relations/sales.
  • Experience in creating teamwork.
  • Effective verbal and written communication skills.
  • Able to resolve problems through to complete resolution in a timely and effective manner.
  • Strong organisational and prioritisation skills.
  • Strong technical/numerical skills.
  • Able to share knowledge and coach team members.

What sets us apart is our commitment to diversity and belonging, offering work-life balance and career development. If you're ready to take on a new challenge, we invite you to apply. A pre-employment screening is required for the successful applicant.



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