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Front Desk Ambassador
1 month ago
About Holiday Inn, we're passionate about creating unforgettable experiences for our guests. At the heart of this mission is you - our Guest Service Agent.
What's in it for you?
We offer a competitive $60,000 annual salary to reward your hard work and dedication. Plus, enjoy free duty meals, free parking, impressive room discounts, and some of the best training in the business.
The role:
As a Guest Service Agent, you'll be the first point of contact for our guests, providing a warm welcome and exceptional service throughout their stay. You'll handle transactions, offer local insights, and anticipate every detail of a friction-free experience.
Key requirements:
- 1 year previous experience in a Front Office or Guest Services related role
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Experience using Opera Property Management System highly regarded
- Literate and tech-savvy, with good reading, writing, basic maths, and computer skills
- Articulate, warm, welcoming, and easy to talk to
- Fluent in local language; extra language skills a bonus but not essential
- Savvy problem-solving skills to turn potential issues into opportunities
- A team player, able to work in a fast-paced environment and manage multiple tasks and conflicting deadlines
- Flexibility to work a 24/7 rotating roster, including nights, weekend, and public holiday shifts
Your benefits:
- Free duty meals
- Free parking
- Impressive room discounts
- Best-in-class training
Join our global family:
Holiday Inn is an equal opportunities employer, committed to creating inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, and offer a range of benefits to support your wellbeing inside and outside of work.