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Security and Incident Response Manager
3 weeks ago
As a seasoned cybersecurity professional, you will lead and oversee the operational performance of multiple Security Operations Centres (SOCs) located within Australia.
The role ensures 24/7 threat detection, analysis, response, and reporting capabilities are maintained across all regions and aligned with the organisation's security strategy and customer expectations.
This is a highly visible position within the business, accountable for effective case handling within agreed service levels.
- Leadership Responsibilities:
- Lead and support SOC Team Leads and L3 analysts, promoting a collaborative and high-performance culture.
- Oversee talent management including onboarding, performance reviews, and career development.
- Foster an inclusive, accountable, and continuously improving team environment.
- Manage SOC daily operations such as triage, escalations, and shift coordination.
- Promote staff wellbeing, fairness in rostering, and mental health awareness.
- Operational Management:
- Ensure efficient SOC operations, meeting SLAs and incident response targets.
- Manage L1 scheduling and resource allocation for 24/7 coverage.
- Oversee analyst tier escalations and critical incident resolution.
- Maintain SOPs, runbooks, and knowledge practices.
- Act as the operational escalation point for Team Leads.
- Lead incident handoffs, standups, and high-severity escalations.
- Oversee service desk reports and enforce ISO-aligned procedures.
- Support incident simulations and post-incident reviews.
- Client Service Oversight:
- Act as a senior escalation contact for MDR client issues.
- Ensure high-quality reporting and timely delivery of threat briefs and incident summaries.
- Collaborate with customer success teams to align on client priorities.
- Attend client meetings and support onboarding or escalations.
- Ensure quality incident documentation and guidance.
- Capability and Service Development:
- Drive evolution of SOC tooling and automation (SIEM, SOAR, EDR).
- Evaluate and implement emerging technologies.
- Support client onboarding and readiness.
- Work with internal teams to improve triage and detection quality.
- Identify training needs and support service model improvements.
- Governance, Risk and Compliance:
- Ensure SOC compliance with ISO and SOC2 frameworks.
- Oversee audits, risk management, and evidence procedures.
- Promote best practices in incident and change management.
- Support governance reporting and maintain policy compliance.
- Report to Head of Managed Services on SOC performance and risks.
- Organisational Contribution:
- Contribute to thought leadership and internal events.
- Represent the SOC at industry events.
- Lead by example to uphold SOC culture and technical standards.
Minimum requirements include Bachelor's in Cybersecurity/IT and 5+ years SOC experience, including 2+ in leadership.
Strong knowledge of SIEM, SOAR, EDR, incident response, and security frameworks is required.
BenefitsJoin a forward-thinking company where team culture is everything.
Enjoy collaborating closely with C-Suite executives, gaining insights from top industry leaders, influencing and leading the SOC Team's growth, and participating in frequent events organised by our People & Culture Team.
