Renewable Energy Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000

About Amber

Amber is a new way to buy power, designed for a world powered by renewable energy.

We give customers direct access to the real-time wholesale electricity price as it varies every 30 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.

It's a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy.

We're growing rapidly and have thousands of customers who love what we are doing.

We're backed by impact-focused investors and individuals, and most recently by Commonwealth Bank.

We're now at a critical moment in taking the business to real scale as we disrupt a huge market for the better.

We're committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.

You'd be a part of a rapidly growing team of over 35 with expertise across energy, technology, marketing, and operations.

As a Customer Operations Specialist, you'd be working in a small but growing team, and helping to build our ambitious vision.

You'll be learning a great deal about how a modern, innovative company engages with its customers, and have been able to make a lasting positive impression on them through providing informative, concise and timely support.

Responsibilities:

  • Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them
  • Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience
  • Taking the initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team

Key Requirements:

  • You're a people person - you love both working with people and helping people
  • You're empathetic - you care and want to understand customers' problems
  • You're an excellent communicator - you know the right words and tone to use, whether you're explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
  • You're a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
  • You're persistent - you will be working in a fast-paced and changing environment and work well in difficult situations

Minimum Qualifications:

  • Effective communication and interpersonal skills
  • A solid base of IT competence with experience with Microsoft Office Suite
  • Minimum 3 days a week availability

Ideal, but not required:

  • Experience working in fast-paced organisations
  • Experience in the energy sector or in customer support
  • Passion for technology, energy or the environment

Our Culture:

  • We put the customer at the centre of everything we do
  • We are willing to take calculated risks on bold ideas
  • Hypothesis-driven approach
  • We seek insight
  • We prioritise the biggest opportunities
  • We continually learn and improve
  • We create leverage
  • We have fun

Benefits:

  • Be part of a growing technology start-up that will shape the future of renewable energy in AU
  • Exciting office space in Melbourne Central
  • Flexible working hours

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