Front Office Operations Specialist

16 hours ago

Canberra, ACT, Australia Accor Full time

Accor's Canberra Hotel

A leading hotel in the city centre, offering a unique opportunity to work in a dynamic environment.

About the Role:

We are seeking a highly motivated and skilled Guest Service Agent to join our team at Novotel Canberra. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences from check-in to check-out.

Key Responsibilities:

  • Manage Arrivals and Departures: Efficiently handle guest arrivals and departures, ensuring seamless transactions and personalized service.
  • Provide Exceptional Guest Service: Respond promptly and courteously to guest requests, resolving issues efficiently and professionally.
  • Maintain High Standards: Maintain high levels of professionalism and accuracy in all accounting functions, adhering to company standards and procedures.
  • Collaborate with Teams: Communicate effectively with housekeeping, reservations, and maintenance departments to ensure guest needs are met.
  • Resolve Issues: Actively resolve guest challenges presented during shifts, showcasing problem-solving skills and attention to detail.

Qualifications:

  • Self-Development: You are interested in self-development and furthering your hospitality career, demonstrating a growth mindset and commitment to excellence.
  • Service Excellence: Deliver outstanding service from check-in to check-out, exceeding guest expectations and building loyalty.
  • Passion and Knowledge: You are passionate, curious, innovative, and knowledgeable, enhancing the guest experience through your expertise.
  • Teamwork: Often the first point of contact, you will be responsible for fostering a culture of teamwork and exceptional service.
  • Diverse Skills: Be proficient in a wide variety of front office tasks, ensuring every day is different and challenging.
  • Autonomy: You want ownership and autonomy in your day-to-day operations, taking initiative and making decisions that drive results.
  • Culture Building: Focused on building a culture of teamwork and exceptional service, promoting a positive and supportive work environment.
  • Memorable Experience: Go the extra mile to provide a memorable guest experience, multitasking and adapting to changing situations.
  • Pressure Management: Able to work under pressure and think on your feet, quickly resolving issues and maintaining composure.
  • Communication and Presentation: Strong communication skills and pride in personal presentation, projecting a professional image at all times.
  • Positive Attitude: A passionate person who can make both colleagues and guests smile, bringing energy and positivity to every shift.

Benefits:

  • Accommodation Discounts: Enjoy discounted accommodation and F&B in Accor hotels worldwide from Day 1, providing opportunities for exploration and relaxation.
  • ASR & Tenure Recognition: Receive recognition and rewards for your hard work and dedication, celebrating milestones and achievements.
  • Partnership Discounts: Take advantage of exclusive discounts and offers through Accor partnerships, enriching your lifestyle and travel experiences.
  • Employee Assistance Programs: Access comprehensive support and resources, prioritizing your well-being and happiness.

About Us:

We are an inclusive company, committed to diversity and inclusion. Our goal is to attract, recruit, and promote diverse talent, creating a workplace where everyone feels valued and supported.

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