Retail Sales and Customer Service Representative

1 day ago

Mentone, Victoria, Australia Beaumont Tiles Full time

Company Overview


Beaumont Tiles is a leading retailer of tiles and bathroom ware with over 60 years of experience. Our commitment to exceptional customer service, extensive industry expertise, and quality products has made us a trusted name in the industry.


We cater to a diverse clientele, including retail customers and domestic builders, property developers, and interior designers. Our goal is to provide a seamless and stress-free shopping experience for all.



About the Role


This is a full-time opportunity for a motivated and customer-focused individual to join our dynamic team at Mentone. As a Retail Salesperson/Interior Designer, you will play a crucial part in our company's success by providing exceptional customer service, increasing sales, and meeting key performance indicators (KPIs).



Responsibilities



  • Greet and engage with customers, providing a high level of customer service.
  • Understand customer needs and recommend products that meet those needs.
  • Achieve and exceed sales targets and KPIs.
  • Maintain in-depth knowledge of products and services offered.
  • Handle customer queries and complaints efficiently and professionally.
  • Ensure the sales showroom is tidy and visually appealing.
  • Process transactions and handle payments.
  • Participate in training and development programs.


KPIs



  • Consistently achieve monthly sales targets.
  • Maintain a high level of customer satisfaction, aiming for positive feedback.
  • Efficiently manage and close sales, with a focus on increasing average transaction value.
  • Demonstrable growth in product knowledge and expertise.
  • Adherence to store policies and procedures.
  • Contribution to team sales goals and overall store performance.


What We Offer



  • This is a full-time position, five days per week, worked between Monday – Saturday. Weekday hours between 8.00am – 5.00pm and Saturday hours are between 9.00am – 4.00pm.
  • A competitive salary and commission structure, estimated at around $70,000 - $90,000 per annum.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • Comprehensive training, coaching, and development programs to enhance your skills and knowledge.

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