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Night Auditor

2 months ago

Mawson Lakes, South Australia Crowne Plaza Hotels & Resorts Full time
Unlock Your Potential as a Night Auditor at Crowne Plaza

Crowne Plaza Adelaide Mawson Lakes is a vibrant hotel that offers a unique blend of comfort, style, and exceptional service. As a Night Auditor, you will be the face of our hotel during the overnight shift, responsible for ensuring a seamless experience for our guests. Your role will involve handling transactions, providing local insights, and anticipating every detail to create a warm and welcoming atmosphere.

Key Responsibilities:
  • Supporting Guests: Champion the experience, recognize IHG One Reward Members, and provide exceptional customer service.
  • Financial Management: Balance the hotel's systems and accounts, manage guest billing and payments, and follow cash handling policies and procedures.
  • Room Service: Prepare and deliver overnight room service orders, ensuring timely and efficient service.
  • Brand Standards: Adhere to Crowne Plaza's brand standards and Health and Safety requirements.
  • Guest Issues: Resolve guest complaints and ensure a positive experience.
  • Porter/Concierge Duties: Conduct porter/concierge duties, maintenance, and housekeeping requests overnight.
  • Staying Informed: Stay up-to-date with daily events, group activities, and guest feedback, and familiarize yourself with the hotel's offerings and local attractions.
  • Team Support: Assist the wider hotel team with other duties as required.
Requirements:
  • Night Shift Availability: Predominantly work night shifts with the ability to work day shifts as required.
  • Flexibility: Flexible with nights, weekend, and public holiday shifts.
  • Experience: Minimum 6 months experience in a Guest Services/Administration/Reception position preferred.
  • Certifications: Responsible Service of Alcohol (RSA) certificate, First Aid certificate, and Responsible Person accreditation or willingness to obtain.
  • Qualifications: Qualifications in Hotel Management and/or Business Administration related field preferred.
  • Language Skills: Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous.
  • Physical Demands: Ability to lift, push, and pull objects up to 23kg, involving bending and kneeling.
What We Offer:
  • Paid Birthday Leave: Celebrate your special day with us
  • Hotel Perks: Enjoy accommodation and food & beverage discounts.
  • Paid Parental Leave: Support your family's wellbeing.
  • Lifelong Development Program: Grow with us and develop your skills.
  • IHG Career Milestone Celebrations: Recognize your achievements.
  • Transfer of Entitlements: Take your benefits with you as you move and grow with IHG.
  • Discount Retail Platform: Make your pay go further.
  • RISE Program: Empower female leaders of the future.