Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia TEG Full time

At TEG, we're a global leader in Live Entertainment, Ticketing and Technology. We connect fans to experiences and customers with brands.

A exciting opportunity has arisen for a CUSTOMER EXPERIENCE MANAGER to join our team based in Melbourne. This role will work closely with clients from Melbourne's most prestigious venues, ticketing world-class entertainment events.

This position plays a key role in ensuring each client receives a high standard of service delivery and continuity across their accounts. As a Customer Experience Manager, you will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

The responsibilities of this role include:

  • Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
  • Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
  • Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
  • Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.

We're offering an estimated annual salary of $85,000 to $110,000 AUD depending on experience, with benefits including complimentary tickets to selected events, birthday leave, volunteering leave, access to wellbeing discounts, flu vaccinations, company-paid parental leave, free advice and support (EAP), global reward and recognition program, supportive and exciting learning and development opportunities, career pathways, and a commitment to diversity, equity, and inclusion.

Essential qualifications for this position include:

  • Excellent verbal and written communication.
  • Ability to develop new and existing relationships with clients.
  • Ability to resolve client/customer problems in a helpful manner.
  • Understanding or ability to learn ticketing systems and processes.

Desirable but not essential qualifications for this position include:

  • Client/customer relationship skills.
  • Experience in Event or ticketing roles.
  • Tertiary qualified.

We value a diverse and inclusive workplace at TEG. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

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