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Dispute Resolution Expert
2 weeks ago
About Us
Allianz Australia is a leading insurance and asset management company, committed to securing the future of our customers, partners, and community. We value diversity and inclusion, fostering an equitable workplace where everyone can thrive.
Job Description
We are seeking a Dispute Resolution Specialist to join our team. As a key member, you will resolve customer complaints in accordance with external dispute guidelines, policies, and procedures. This includes engaging with stakeholders across General Insurance, communicating with customers professionally and empathetically, and collaborating with internal teams to ensure complaints are handled accordingly.
About You
- You have extensive experience in external dispute resolution within the General Insurance industry (desirable).
- At least 12 months experience working with AFCA in General Insurance complaints.
- In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory).
- Proven experience in legal and/or litigation (3-5 years experience) (desirable).
- Excellent time management skills, ability to plan and prioritise effectively, work under pressure, and pay high attention to detail.
- Analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
- Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy, and compassion.
Benefits
- Be part of a supportive team focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self.
- Access to on-demand learning resources and programs to support career development.
- Initiatives to support financial wellness through discounted insurance products and other benefits.
