Customer Care Representative

20 hours ago

Hunters Hill, Australia Catholic Healthcare Full time
Customer Care Officer - Home and Community Aged Care

Catholic Healthcare is seeking a highly motivated and compassionate Customer Care Officer to join our Home and Community Services team in Hunters Hill, NSW.

The Customer Care Team is at the heart of our organisation, providing a superior customer experience to our clients. As a Customer Care Officer, you will be the first point of contact for our In-Home Service clients, handling a high volume of calls and interactions with a focus on delivering exceptional customer service.

You will work collaboratively with a large team to ensure clients receive accurate and timely responses. This is a busy role that requires strong organisation, time management, communication, and problem-solving skills.

To be successful in this role, you will ideally have:

  • Experience in Aged Care Services or similar
  • An enthusiastic and proactive approach
  • Ability to identify issues, assist in solving them, and adapt to changing circumstances
  • Strong planning and organising skills with a high attention to detail
  • Enjoy finding solutions to complex customer enquiries
  • A passion for delivering a quality customer experience
  • Extensive administration skills, including data entry and documentation, handling incidents and complaints, email and phone management
  • Exceptional verbal and active listening skills
  • An empathetic approach with the ability to make complexity simple
  • An excellent telephone manner and ability to build rapport
  • Competent computer literacy with PC-based applications (Word, Excel, Email, Internet, database)
  • Ability to work autonomously, as part of a busy dedicated team

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services, and retirement living across NSW and SE QLD. Our values of Courage, Compassion, and Integrity sit at the core of everything we do.

If you are looking to make a positive impact, we'd love to hear from you.

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