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Customer Support Specialist

2 months ago

Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time
Company Overview

The NSW Department of Communities and Justice is a leading government agency dedicated to improving the lives of children, adults, families, and communities. Our work focuses on breaking disadvantage and promoting inclusion, collaboration, adaptability, courage, and integrity.

Job Description

We are seeking a highly skilled Client Service Representative to join our team in Parramatta. As a key member of our Victims Services team, you will provide service and support directly to victims of crime through information, advice, and referrals, as well as managing applications for victims' support.

Key responsibilities include:

  • Working in a trauma-informed way to address clients' holistic needs;
  • Processing applications for victim's support with assistance when needed;
  • Collaborating across Victims Services to ensure effective administration of the Victims Support Scheme and identifying opportunities to improve policies, procedures, and practices.
Salary and Benefits

The successful candidate will receive a salary ranging from $70,694 to $76,857 per annum, including employers' contribution to superannuation and annual leave loading. This role offers hybrid working arrangements, allowing you to balance your work and personal life.

Required Skills and Qualifications

To be successful in this role, you will possess excellent communication and problem-solving skills, with the ability to work in a high-volume, fast-paced environment. You will also have experience dealing with sensitive and confidential customer information.

Benefits

This role offers a range of benefits, including:

  • Ongoing full-time positions with flexible working arrangements;
  • A dynamic and supportive work environment;
  • Opportunities for professional growth and development;
  • A focus on hiring people who share our commitment to inclusion, collaboration, adaptability, courage, and integrity.
Other Information

A talent pool may be created for future ongoing and temporary roles, valid for up to 18 months. For more information, please visit the official website of the NSW Department of Communities and Justice.