Key Support Professional

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $80,000 - $125,000

Job Title: Key Support Professional

This position plays a pivotal role in our Australian operations, ensuring that Turo members receive the highest level of service and support.

Key Responsibilities:

  • Field questions across various areas, including billing, cancellations, guest experience, and host quality
  • Resolve issues efficiently and provide timely solutions
  • Analyze data queries to identify trends for team improvement
  • Contribute ideas to enhance member experience and operational efficiency
  • Collaborate with teams globally to share best practices and strategies

Requirements:

  • Strong interpersonal skills, both oral and written
  • Tactful conflict resolution in high-pressure situations
  • Exceptional problem-solving/troubleshooting skills
  • Attention to detail and ability to work independently
  • Entrepreneurial mindset and adaptability in a fast-paced environment
  • Undergraduate degree or related experience
  • Experience using Slack, Kustomer, and Salesforce is an asset

Our Team:

We are committed to creating a collaborative and inclusive work environment where employees can grow and develop their skills.

What We Offer:

• Competitive compensation package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

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