Service Centre Technician

7 days ago

Ballarat East, Victoria, Australia Pirtek Full time
Company Overview

Pirtek is a proudly Australian enterprise with over 44 years of experience in the industry, operating 107 locations nationwide. We specialize in fluid transfer solutions, providing mobile "on-site" services for the replacement of hydraulic and industrial hoses and fittings.

Pirtek Ballarat is seeking a dedicated and enthusiastic individual who takes pride in their work to fill the role of Centre Technician at our Service & Supply Centre. This is an excellent opportunity to become part of a stable organization that fosters a positive and rewarding work environment.


Position Summary

As a Centre Technician, your primary responsibility will be to deliver consistent, accurate, and high-quality service to our clientele. You will be an energetic team member with exceptional communication skills, tasked with providing solutions and building relationships with a diverse range of customers.

Training will be provided, with the potential for advancement to a Mobile Service Technician position. You will report directly to the Operations Manager.


Key Responsibilities
  • Assist in the daily operations of the Hose Service Centre
  • Learn and perform hose assembly, machine welding, and pipe-bending procedures
  • Address customer inquiries at the counter and via phone
  • Conduct data entry and manage stock control tasks
  • Facilitate the pick-up and delivery of goods as necessary

Candidate Profile

To be considered for this role, candidates should ideally possess:

  • A solid understanding of customer service principles
  • Strong telephone communication skills
  • Excellent verbal and written communication abilities
  • Capability to follow instructions effectively
  • Knowledge of the industry or a related field
  • A mechanical background
  • Proficiency in operating machinery and accurately using tools and measuring devices
  • A valid Manual Driver's License
  • Computer literacy along with good literacy and numeracy skills
  • A well-groomed and professional appearance
  • A strong work ethic and pride in workmanship
  • The ability to prioritize tasks to meet deadlines and solve problems
  • A desire to collaborate as a team player
  • An understanding of Workplace Health and Safety (WHS) and Safe Work Practices

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