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Cloud Infrastructure Specialist

1 week ago


Melbourne, Victoria, Australia ENGINEERINGUK Full time

The Infrastructure Technical Support Specialist plays a vital role in maintaining the reliability and uptime of our cloud infrastructure. As a member of the EngineeringUK team, you will work closely with engineers and other technical experts to identify and resolve technical issues.

Responsibilities
  • Assist in troubleshooting complex technical issues, including hardware and software problems.
  • Escalate issues to higher-level support teams when necessary.
  • Develop and implement solutions to improve operational efficiency and reduce downtime.
  • Maintain accurate records of all incidents and outages.

This position requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.