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Patient Experience Coordinator

3 weeks ago


Livingstone Shire, Australia beBeePatientServices Full time $45,000 - $65,000

At CareSpot, we're committed to providing the ultimate patient experience. We're seeking a Patient Services Advocate to help us achieve this goal.

This role is ideal for someone who is passionate about delivering exceptional customer service and creating a welcoming atmosphere for patients. As a Patient Services Advocate, you will be responsible for greeting patients upon arrival, answering incoming calls, and guiding patients through the registration process.

You will also play a key role in ensuring that patients are well-informed about waiting times and have a smooth visit experience. Additionally, you will assist with collecting patient feedback and accurately recording charges and payments.

What You'll Bring to the Table
  • A high school diploma or equivalent
  • Excellent organizational and interpersonal communication skills
  • The ability to remain calm and supportive towards patients in busy or stressful situations

Prior experience in a medical front office or customer service setting is preferred, but not required. If you have medical/insurance billing knowledge, that's a bonus

Why Join Our Team?

CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team, you'll have access to:

  • Competitive pay with monthly incentives
  • Generous paid vacation and sick time
  • Medical, dental, vision, and other wellness benefits
  • A 401(k) plan with company match

We're proud of our mission-driven culture and strive to provide an environment where our team members can thrive. We believe that by empowering our team members, we can deliver quality and convenient care to our customers.