Information Technology Support Professional

1 week ago

Adelaide, South Australia beBeeHelpDesk Full time $60,000 - $90,000

Looking for a challenging role in IT support? We have an exciting opportunity to assist in maintaining and enhancing internal systems while ensuring best practices are followed.

This position will provide comprehensive user support across various system landscapes within the organisation and assist with general organisational administration tasks.

The key responsibilities include providing first-line support to end-users for hardware, software, and network issues, troubleshooting problems with Windows devices and Microsoft 365 apps, installing, configuring, and maintaining IT equipment, and supporting onboarding and offboarding processes.

  • Provide first-line support to end-users for hardware, software, and network issues.
  • Troubleshoot problems with Windows devices, Microsoft 365 apps (Outlook, Teams, SharePoint), VPN, Wi-Fi, and general network access.
  • Install, configure, and maintain IT equipment, including laptops, monitors, peripherals, mobile devices, printers, and video conferencing systems.
  • Support onboarding and offboarding processes, including provisioning accounts, configuring devices, and granting platform access.
  • Build and reimage laptops, install standard applications, and perform custom setup tasks as needed.
  • Manage user access to business systems and internal platforms, and maintain accurate records of devices, accounts, and entitlements.
  • Collaborate with other departments to understand their IT requirements and deliver responsive, user-friendly support.
  • Provide feedback to senior IT staff to improve processes, documentation, and the overall support experience.
  • Assist with user education efforts on topics such as phishing awareness, password hygiene, and data protection.

A bachelor's degree in information technology or a related field is required. Prior experience in an IT support or helpdesk environment is advantageous but not required.

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