Luxury Retail Sales Ambassador

1 week ago


Chadstone, Victoria, Australia Frontline Retail Melbourne Full time
Senior Client Advisor Opportunity

Role Overview:

We are seeking a highly skilled Senior Client Advisor to join our team at Frontline Retail Melbourne. As a key member of our luxury boutique, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Provide personalized shopping experiences for clients, offering expert advice on luxury ready-to-wear collections.
  • Build and maintain long-term relationships with clients, ensuring high levels of customer satisfaction and loyalty.
  • Demonstrate comprehensive knowledge of luxury fashion trends, brands, and products to assist clients in making informed purchasing decisions.
  • Collaborate with colleagues to achieve sales targets and contribute to the overall success of the boutique.
  • Manage after-sales services, including alterations and returns, with a focus on exceeding customer expectations.
  • Participate in clienteling initiatives and VIP events to enhance the boutique's brand image and attract new clientele.

Qualifications:

  • Proven experience as a Client Advisor within the international luxury market.
  • Track record of building and maintaining a loyal client base.
  • Exceptional communication and interpersonal skills, with the ability to engage and connect with clients.
  • In-depth knowledge of luxury fashion brands, trends, and styles.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced, high-end retail environment.
  • Flexibility to work weekends, holidays, and special events as needed.

Salary and Benefits:

Competitive base salary $60,000 - $80,000 per annum, plus generous commission structure.

Opportunities for development within a prestigious retail setting.



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